Privacy Policy
Last updated: May 2026
ZOVOX LLC (“ZOVOX,” “we,” “our,” or “us”) operates the website zovox.ai and provides AI implementation services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
Information you provide directly
We collect information you provide when completing forms on our website — including your name, email address, phone number, business name, and any details you include in messages or assessment requests. We also collect information provided during onboarding calls, partner applications, and service delivery.
Information collected automatically
When you visit our website, we may collect technical information including your IP address, browser type, operating system, referring URLs, and pages visited. This information is used for analytics, security, and service improvement. We use cookies and similar tracking technologies as described in our cookie settings.
Call and interaction data
As part of our COMMUNICATE service, calls handled by ZOVOX AI agents are recorded, transcribed, and stored. Callers are informed of recording at the start of each call. Transcripts and recordings are accessible to the client business and ZOVOX staff with operational need.
2. How We Use Information
- To provide, configure, and manage the services you have engaged
- To respond to inquiries, assessment requests, and support questions
- To send service-related communications including reports and performance updates
- To process partner applications and manage partner relationships
- To improve our website, services, and AI system performance
- To comply with applicable legal obligations
- To detect and prevent fraud, abuse, or unauthorized access
We do not sell your personal information to third parties. We do not use your information for purposes not described in this policy without obtaining your explicit consent.
3. Data Security
We implement administrative, technical, and physical security measures to protect your information. These measures include encryption of data in transit and at rest, access controls limiting data to personnel with an operational need, regular security assessments, and secure credential management.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you become aware of any security vulnerability related to our services, please notify us immediately at security@zovox.ai.
4. Data Retention
We retain your information for as long as necessary to provide services and comply with our legal obligations. Client data associated with active service agreements is retained for the duration of the agreement plus 12 months. Call recordings and transcripts are retained for 24 months unless a shorter period is requested by the client. Inquiry and assessment data from non-clients is retained for 24 months. You may request deletion of your data at any time by contacting us at privacy@zovox.ai.
5. Your Rights
Depending on your jurisdiction, you may have rights including: access to the personal information we hold about you, correction of inaccurate information, deletion of your information, objection to certain processing, and data portability. To exercise any of these rights, contact us at privacy@zovox.ai. We will respond within 30 days.
6. Contact
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
ZOVOX LLC
Privacy Inquiries
privacy@zovox.ai
We may update this Privacy Policy from time to time. We will notify active clients of material changes via email. Continued use of our website or services after changes take effect constitutes acceptance of the revised policy. View our Terms of Service.